Legal Terms & Agreement

Terms of Service

Effective Date: September 9, 2026 โ€ข Digital Commerce Agreement Active

1 Binding Agreement & Acceptance

These Terms of Service constitute a legally binding agreement between you (the "User", "Purchaser", or "Licensee") and Digimek ("the Platform", "we", "us", or "our"). By browsing our digital catalog, downloading assets, or completing transactions, you agree to be bound unconditionally by these Terms and our companion Licensing Deed and Privacy Policy.

If you are entering into this agreement on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you possess full legal authority to bind that organization to these terms.

2 Electronic Delivery & Irrevocable Digital Goods

All products offered through Digimek are digital electronic files (including but not limited to 3D STL/3MF files, laser DXF/CDR/SVG files, MP4 4K video clips, Notion workspaces, Canva templates, and PDF learning modules).

Upon payment authorization, delivery is executed immediately via automated server download links transmitted to the purchaser's specified email address and browser session. Because digital goods are immediately accessible, irrevocable, and duplicable upon delivery, our digital fulfillment is considered complete the instant download credentials are generated.

3 Consumer Right of Withdrawal Waiver (EU / UK / Worldwide)

Statutory Notice for EU, UK, and Global Consumers: In accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and Regulation 37(1) of the UK Consumer Contracts Regulations 2013, by checking out you explicitly consent to the immediate performance of this contract and acknowledge that you waive your statutory 14-day right of withdrawal once file download has begun or digital credentials have been delivered.

Except where mandated by non-waivable local consumer laws, all digital sales are final. We maintain an airtight, clear Refund & Dispute Resolution Policy. If you encounter corrupted archives, download issues, or access errors, our 24/7 technical team guarantees instant file replacement or technical resolution upon contacting nailafatinchowdhury@gmail.com.

4 Payment Processing, Currencies & Taxes

Payments are securely processed via globally compliant Merchant of Record gateways (including Lemon Squeezy and Stripe) utilizing end-to-end 256-bit TLS encryption and PCI-DSS Level 1 security standards. We do not process or store raw credit card numbers on our infrastructure.

You are responsible for any applicable local value-added taxes (VAT), goods and services taxes (GST), or sales taxes calculated at checkout based on your geographic location.

5 DMCA & Intellectual Property Protection

We respect intellectual property rights worldwide and adhere to the Digital Millennium Copyright Act (17 U.S.C. ยง 512). If you hold a bona fide copyright in any material displayed on our catalog and believe it has been infringed without authorization, please submit a formal takedown notice to our designated copyright agent containing:

  • Identification of the copyrighted work claimed to have been infringed.
  • Specific URL/location of the allegedly infringing material on our site.
  • Your physical address, telephone number, and legal electronic signature.
  • A statement made under penalty of perjury that the information provided is accurate.

Send DMCA notices to: nailafatinchowdhury@gmail.com (Subject: Formal DMCA Notice).

6 Limitation of Liability & Disclaimers

To the maximum extent permitted under applicable law, Digimek provides all digital assets "as is" and "as available", without warranties of any kind, whether express or implied. Under no circumstances shall Digimek, its directors, creators, or affiliates be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use the digital products.

7 Governing Law & Jurisdiction

These Terms shall be governed and construed in accordance with international commercial law principles. In the event of any dispute arising out of or relating to this agreement, the parties agree to first attempt informal amicable resolution in good faith before initiating formal arbitration.

8 Refund Policy, Technical Solutions & Chargeback Pre-Dispute Agreement

Digimek maintains a comprehensive, standardized policy for all digital products:

  • No Post-Delivery Monetary Refunds: Because all digital files (STL, 3MF, SVG, DXF, MP4, Canva templates) are delivered instantly with immediate server download access, all purchases are non-refundable once download links are provided.
  • 100% Technical Solution & File Replacement Guarantee: While refunds are not offered, we guarantee full resolution if any issue arises. If you encounter corrupted archives, format incompatibilities, missing components, or download errors, our technical team provides free mirror links, format conversion, and replacements within 24 hours. Contact: nailafatinchowdhury@gmail.com.
  • Mandatory Pre-Dispute Requirement: By completing a purchase, you contractually agree to notify our customer support team and allow a minimum of 48 business hours for resolution prior to initiating any bank dispute or chargeback.
  • Protection Against Fraudulent Chargebacks: In the event of an unjustified chargeback or dispute, Digimek will provide full audit trails (timestamps, purchaser IP, delivery confirmation, and server download logs) to merchant processors and card networks. Fraudulent dispute submissions will result in immediate termination of all commercial licensing and resale permissions.
  • Duplicate Purchase Reversal: In the event of an accidental identical double purchase within 12 hours, contact support immediately for a swift reversal of the duplicate transaction.